Terms & Conditions
These T&Cs apply to the use of this website (www.flowerandwhite.co.uk) and by accessing this website and/or placing an order, you agree to be bound by these terms & conditions. If you do not agree to be bound by these terms & conditions, you may not use or access this website.
General T&Cs
The website is owned and operated by Flower & White Ltd, registered address Unit D3, Tweedale South Industrial Estate, Madeley, Telford TF7 4JR. Company registration number 07487296. If you have any queries about these Terms & Conditions or if you have any comments or complaints about our website, you can contact us at hello@flowerandwhite.co.uk or on 01952 684626.
We reserve the right to change these terms and conditions at any time without notice.
We're committed to your privacy, and we've recently updated our privacy policy. By accessing this website you acknowledge and agree to be bound by these terms & conditions and by the terms of our privacy policy, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you would like to read more on how and where we collect or use personal data, please see our Privacy Policy. In the Privacy Policy you will also find information on how to stop receiving marketing information, should you wish.
The materials contained in this website are protected by applicable copyright and trademark law. Any dispute or claim arising out of or in connection with our website, any content contained in it and any contract brought into being as a result of your usage of our website shall be governed by, and construed in accordance with, the laws of the United Kingdom.
This website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the Website.
Ordering online
Before you place an order, if you have any questions relating to these terms & conditions, please contact us at hello@flowerandwhite.co.uk or call us on 01952 684626.
Payment
Unless other terms are agreed by us in writing we must receive payment of the whole of the price for the goods that you order before your order can be accepted. You can pay by Visa, Mastercard, Maestro, JCB or PayPal. Once payment has been received by us, a confirmation email will be sent to you to the email address provided by you when placing the order. If you haven’t received a confirmation email (please also check your junk email just in case) then please contact us at hello@flowerandwhite.co.uk or 01952 684626.
Minimum Order
The minimum order value is £10.20 excluding P&P. Orders under this value will not be processed.
Price
The prices payable for goods that you order are as set out in our website, which are subject to change from time to time. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Availability of products
All orders are subject to acceptance and availability. If the items you have ordered are not available, we will replace these products with another relevant product.
Cancellation
Unfortunately we are unable to cancel orders once they have been placed. However, if you have made a mistake on your order, please contact us immediately and we will do our best to help. hello@flowerandwhite.co.uk 01952 684626.
Damages
In order for us to resolve any damages to your order, a photograph must be taken as proof and sent to hello@flowerandwhite.co.uk.
Incorrect items
In order for us to resolve any issues with your order, a photograph must be taken as proof and sent to hello@flowerandwhite.co.uk.
Delivery for online orders
Our standard delivery option is free and orders will be delivered within 3-7 days from placing the order. Standard deliveries are delivered via Royal Mail's Tracked 48 hour service. Orders placed after 2pm on a Friday will be processed the following Monday. Delivery will be via Royal Mail, who will deliver to you Monday to Saturday. We are unfortunately unable to offer specific time slot deliveries. Delivery to UK only*. The charge for our next day delivery option is £4.95 (inclusive of VAT: VAT number 104195933) and applies to orders placed before 2pm Monday-Friday. Orders placed over the weekend will be processed on the next working day, for delivery the following day.
We will deliver to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
Flower & White do not accept responsibility for damage to goods in transit. By proceeding with an order, you are agreeing to these terms and are accepting this liability.
*We are unfortunately unable to deliver to the Republic of Ireland at the current time within the standard rate - please call us for a delivery quote. We reserve the right to cancel your order if we do not deliver to your area. If we do cancel your order, we will notify you by email and refund the sum deducted by us as soon as possible but in any event within 30 days of your order.